Frequently asked questions
All common questions before signing up. If yours isn't here, drop us a line.
Do you cover holidays and weekends?
Standard plan: Mon-Fri 9-18h. Plus: Mon-Sat 8-20h with on-call. Premium: 24/7. Out-of-hours urgent calls billed separately if not in plan.
What if the problem can't be solved remotely?
If you're in Barcelona or metro area, we go on-site (1st hour included in Plus and Premium). Outside our zone, we coordinate with a local tech.
What happens to the agent when I sell a machine?
You uninstall it in one click from your panel before selling. We delete all credentials and logs for that machine in 24h.
Do you handle backups?
Yes. Automated encrypted cloud backup (Google Drive, OneDrive or our EU NAS). Monthly restore drills.
And the warranty on hardware you sell?
Manufacturer warranty (2 years consumer, 3 years business). We handle the RMA process for you if it fails under warranty.
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We answer your questions before you commit. No strings attached.