STORE · LEGAL DOCUMENT
Terms of sale
Last updated: 8 September 2026 · Version 1.0
1. Seller identification
- Holder: NAIBU TECH S.L
- Tax ID (NIF): company being incorporated; registry details will be published once incorporation is complete
- Address: Passeig de Gràcia, 55, 08007 Barcelona, España.
- Email: legal@igtechadvisory.com · orders: pedidos@igtechadvisory.com
- Website: igtechadvisory.com
2. Purpose and acceptance
These terms govern the purchase of the products and services offered in the store (igtechadvisory.com/store): software licences and subscriptions (management panel, AI agents, WhatsApp bots), web development and maintenance services, and managed IT support.
By completing an order, the customer declares that they are of legal age and have the legal capacity to contract, and accepts these terms and the privacy policy. The accepted version and date are recorded.
3. Prices and taxes
Prices are shown in euros (EUR) and excluding VAT; the applicable VAT is calculated and shown before payment is confirmed:
- Customers in Spain: 21 % VAT.
- EU businesses with a VAT number validated in VIES: 0 % under the reverse-charge mechanism (Art. 84.One.2 Spanish VAT Act). Without a valid VAT number, 21 % applies.
- Customers outside the EU: not subject to Spanish VAT.
The applicable price is the one published when the order is completed. For subscriptions, see section 6.
4. Purchase process
The customer selects a product and a plan, reviews the summary (item, amount, taxes and, where applicable, minimum term) and completes payment. Payment is processed through Stripe Payments Europe, Ltd.; IG Tech Advisory does not store card data.
After payment, an order confirmation with its details is sent by email. That document and the invoice serve as proof of purchase. The contract is executed in Spanish (also available in Catalan and English).
5. Delivery and provision
- Software subscriptions: setup and access within a maximum of 3 working days from payment (usually the same day).
- Services with implementation (website, configuration, migration): a schedule is agreed after payment; the timeframe depends on the scope and on the information provided by the customer.
- Support and maintenance: provided for the term of the subscription according to the SLA of the plan purchased.
If a service cannot be provided, the customer will be informed and the corresponding amount refunded.
6. Subscriptions: term, renewal and cancellation
Subscriptions are billed in advance, monthly or annually depending on the plan, and renew automatically for equal periods unless cancelled. The customer may cancel at any time from their account or by writing to bajas@igtechadvisory.com; cancellation takes effect at the end of the period already paid, with no further charges.
Minimum term: some plans (stated expressly on the product page and in a dedicated checkbox at checkout) include a minimum-term commitment. If the customer cancels early, the agreed percentage of the remaining instalments is charged. Where no minimum term is stated, there is no penalty.
Periods already started are not refunded except as set out in section 7 or in the event of a breach attributable to IG Tech Advisory.
7. Right of withdrawal
If the customer contracts as a consumer (a natural person acting outside their professional activity), they have 14 calendar days from the conclusion of the contract to withdraw without justification, by notifying legal@igtechadvisory.com or bajas@igtechadvisory.com (the model form at the end of this page may be used). The refund is made within a maximum of 14 days using the same payment method.
Exception (Art. 103.m Spanish Consumer Act): for digital services and the supply of digital content, if the customer requests that performance begin during the withdrawal period and expressly acknowledges that they lose the right once the service has been fully performed, there is no right of withdrawal. If the service is ongoing but not completed, the proportionate part already provided will be payable.
Withdrawal does not apply to customers contracting as a company or professional.
8. Changes to prices and terms
IG Tech Advisory may change subscription prices and these terms. Any price change or material change of terms will be communicated to the customer at least 30 days before it takes effect at the next renewal. If the customer disagrees, they may cancel before that date without penalty.
9. Warranties, availability and liability
IG Tech Advisory provides the services with professional diligence and in accordance with each plan's SLA. The software is provided "as is" as regards its published features, with corrective maintenance during the subscription. 100 % availability and the complete absence of errors are not guaranteed.
Except in cases of wilful misconduct or gross negligence, and to the extent permitted by law, IG Tech Advisory's liability for damages arising from the service is limited to the amount paid by the customer in the 12 months preceding the triggering event. Nothing above limits the consumer's statutory rights.
10. Intellectual property
The software, its code, the brand and the store materials are owned by NAIBU TECH S.L or its licensors. The subscription grants a non-exclusive, non-transferable right of use while it is in force, without transfer of ownership. The data and content entered by the customer remain theirs.
11. Data protection
The processing of personal data is governed by the privacy policy and, where applicable, by the data processing agreement signed with the customer. The store uses cookies in accordance with the cookie policy.
12. Customer service and complaints
For any issue or complaint: legal@igtechadvisory.com or pedidos@igtechadvisory.com. We respond within a maximum of 30 calendar days. Official complaint forms are available to consumers. Consumer customers may contact the consumer authorities of their region or an alternative consumer dispute resolution body.
13. Applicable law and jurisdiction
These terms are governed by Spanish law. For consumer customers, jurisdiction is that of their domicile. For all others, the parties submit to the Courts and Tribunals of Barcelona.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To NAIBU TECH S.L, legal@igtechadvisory.com:
I hereby give notice that I withdraw from my contract for the supply of the following service: __________
Order no. / date: __________
Consumer's name: __________
Consumer's address: __________
Date: __________