Ransomware recovery
8-person consultancy hit Friday night. Restored from backups in 6h, security hardened in 48h.
→
€0 ransom paid · 0 data lost
Managed IT support
Your IT department, without having to hire one.
Helpdesk, cybersecurity, Microsoft 365 and backups managed by an external team, with a contractual SLA and a fixed fee. No forced lock-in.
Included features
✓
Remote + on-site helpdesk
✓
Contractually guaranteed response time
✓
Microsoft 365 + Intune + MFA
✓
Managed EDR + antispam
✓
AES-256 encrypted 3-2-1 backups
✓
24/7 monitoring
Sound familiar?
Your 'IT person' is actually an employee
Someone on the team drops their work to fix the printer, email or Wi-Fi.
Nobody knows if the backups work
Until the day you need to restore something and the backup isn't there.
Cybersecurity by gut feeling
Expired antivirus, shared passwords and no plan if ransomware hits.
Hourly technicians who don't know your setup
Someone different shows up each time, starts from scratch, and the bill comes later.
Who is it for?
SMBs without an IT department
You've got 5-30 employees and when something breaks you lose hours. You need a reliable external IT that knows your machines.
Freelance professionals
You work solo from home or on-site. When the laptop fails, you don't bill. You need someone available in hours, not days.
Shops & offices
POS, printer, internet, backups. You need everything to just work, without having to think about it.
How it works
-
1
Free initial audit
We review your hardware inventory, internet, software, backups and security. We flag risks and propose an improvement plan.
-
2
Install the remote agent
A small piece of software on each machine that lets us intervene in seconds when you call. Audited, no access without your explicit OK.
-
3
You call, we fix
Phone, email or panel ticket. We answer within your plan’s SLA (8 working hours, or 2-4 hours on the higher plans), connect remotely and fix the issue.
-
4
Prevent and report
24/7 monitoring catches issues before they stop your work. Monthly report with status, interventions and recommendations.
Real-world use cases
Office 365 → Google Workspace migration
12-person company migrated over a weekend: emails, calendars, contacts, drives. Operational Monday morning with no downtime.
→
–35% on annual license cost
Hardware refresh
Replaced 15 old laptops with new preconfigured ones with all software, profiles and previous user files.
→
15 employees productive from day one
The difference, point by point
| Aspect | Hourly technician | Managed IT support |
|---|---|---|
| Monthly cost | Unpredictable | Fixed fee |
| Response time | Whenever there's a slot | Contractual SLA |
| Prevention | Acts once something breaks | 24/7 monitoring |
| Knowledge of your setup | Starts from scratch every time | Initial audit and inventory |
| Monthly report | No | Status, interventions and recommendations |
Choose a plan
Choose a plan
Freelancer + 1-4
Up to 4 people
180,00 € /mo
- Helpdesk with an 8 working-hour response
- Hardware not included
- Software licenses separate
SMB 5-10
SMBs 5-10 people
380,00 € /mo
- Helpdesk with a 2-4 working-hour response
- Microsoft 365 + EDR included*
- Monthly on-site visit
- Quarterly exec reports
SMB 11-25
SMBs 11-25 people
580,00 € /mo
- Dedicated Account Manager
- 2-4 working-hour response + priority escalation
- Bi-weekly on-site visits
- Migration + audit included
Recurring monthly charge. Cancel anytime from your client portal. · Talk to a consultant
Compare plans
How far each plan goes
| Freelancer + 1-4 180,00 €/mo | SMB 5-10 380,00 €/mo | SMB 11-25 580,00 €/mo | |
|---|---|---|---|
| Team size | Hasta 4 personas | 5-10 personas | 11-25 personas |
| Remote helpdesk | ✓ | ✓ | ✓ |
| Guaranteed response time | 8 h laborables | 2-4 h laborables | 2-4 h laborables + prioridad |
| 24/7 monitoring | ✓ | ✓ | ✓ |
| AES-256 encrypted 3-2-1 backups | ✓ | ✓ | ✓ |
| Managed Microsoft 365 + Intune + MFA | — | ✓ | ✓ |
| Managed EDR + antispam | — | ✓ | ✓ |
| On-site technical visit | — | Mensual | Quincenal |
| Executive reports | — | Trimestrales | Trimestrales |
| Dedicated Account Manager | — | — | ✓ |
| Migration + initial audit included | — | — | ✓ |
| Hardware and third-party licenses | Aparte | Aparte | Aparte |
Annual billing = 2 months free (×10). Prices exclude VAT.
Cancel anytime
EU hosting (GDPR)
Human support, English-speaking
Daily backups + 24h recovery
Security & compliance
Contractual SLA
Contractual response time based on your plan. If we miss it, we compensate with extra support hours.
Audited access
Every connection to your machines is logged (who, when, what). Audit log available on demand.
Local team in Barcelona
Human support in Spanish or Catalan, no offshore call centers. On-site visits available when needed.
GDPR compliance
Data processing agreement (DPA) signed by default. Access always with consent and log.
Frequently asked questions
Is there a minimum term?
No. It's a monthly fee with no forced lock-in: if we stop adding value, you leave.
How do I know which plan I need?
Mostly on how many people and devices you have. We start with a free initial audit of devices, connectivity, software, backups and security, and recommend the plan from there.
What do you need to get started?
A call and access to your devices to install the remote agent: audited software we only use with your explicit permission.
Do you cover holidays and weekends?
Standard plan: Mon-Fri 9-18h. Plus: Mon-Sat 8-20h with on-call. Premium: 24/7. Out-of-hours urgent calls billed separately if not in plan.
What if the problem can't be solved remotely?
If you're in Barcelona or metro area, we go on-site (1st hour included in Plus and Premium). Outside our zone, we coordinate with a local tech.
What happens to the agent when I sell a machine?
You uninstall it in one click from your panel before selling. We delete all credentials and logs for that machine in 24h.
Do you handle backups?
Yes. Automated encrypted cloud backup (Google Drive, OneDrive or our EU NAS). Monthly restore drills.
And the warranty on hardware you sell?
Manufacturer warranty (2 years consumer, 3 years business). We handle the RMA process for you if it fails under warranty.
How much risk is in your IT today?
We run a free initial audit of your devices, backups, connectivity and security. You walk away with the risks we found and an improvement plan.