Lost tickets
Each ticket has owner, priority and deadline. Overdue items stand out.
Sales & customers
Customer support with SLA
No ticket goes unanswered.
Run tickets with traffic-light SLAs, fast replies to the customer and a satisfaction survey at close.
Included from IG One Pro · 59,00 €/mo
What it solves
Slow replies
Reply templates and an AI draft so you answer in seconds.
Not knowing if the customer is happy
Satisfaction survey at close and 90-day trend.
What it includes
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Tickets with SLATraffic-light status: overdue, due soon or healthy.
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Canned responsesTemplates with variables (name, company, id) and next status.
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AI draftSuggests a reply in the customer's language. Nothing is sent without your review.
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Email to ticketEmails to your support inbox become tickets.
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Work ordersRecord the work done on each ticket so you can invoice it.
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Satisfaction (CSAT)Automated survey on resolution and response rate.
Which plan includes it
Base
29,00 €/mo
Not included
Pro
59,00 €/mo
Included
Premium
99,00 €/mo
Included
Enterprise
199,00 €/mo
Included
Annual billing = 2 months free. Prices exclude VAT.
Frequently asked questions
Can I set my own SLAs?
Yes. Each ticket has a configurable response-hour cap.
Does the AI reply to the customer on its own?
No. It only drafts a reply that you review and send.